Don’t Fall for the Texting Trap

In this day and age, texting has become a common – if not necessary- way of communication between businesses and customers. It’s convenient for the customer, and often times, it’s convenient for you. Just be careful not to fall into the “texting trap” when a customer sends you a picture of something and then asks if you can clean it or fix it. Replying “yes” might without seeing it in person might lead the customer to assume you are giving them a “satisfaction guarantee”. You should insist on seeing it first hand so you can… Click here to read the full article written by Jim Pemberton on >>