Shipping and Delivery Disclaimer
Business days are Monday-Friday, shipping days are Monday-Thursday (holiday exceptions apply).
We do not offer expedited shipping. There could be a delay in shipping your order if the items are not in stock, the billing or shipping information is inaccurate, or insufficient contact information is provided.
All orders under 150 lbs. are shipped via FedEx. FedEx will not ship to PO Box addresses.
Customers are responsible for ensuring that all shipping information is correct before submitting an order. Once a package has been shipped, the address cannot be altered.
International Shipments
The shipping charge for international Mytee orders DO NOT include import fees, duties, and taxes that may be accrued. These import duties and taxes are billed by your residing country’s government. Mytee is unable to control or know beforehand what these fees may be. We advise you to check with your country’s government for more information on import fees, duties, and taxes prior to submitting your order.
If you submit an international order to Mytee and then refuse to accept the shipment because you do not wish to pay the import fees, duties, and taxes, Mytee will refund you the total order amount, minus shipping charges and a 25% restocking fee.
Returns Policy and Restocking Fees
All returns must be submitted for approval within 30 days of when the invoice is dated.
No returns will be accepted without an approved Return Material Authorization (RMA) number and photos of the product.
All sales are final on electrical components and refurbished items, no exceptions. Please be absolutely sure of your selection before purchasing these types of products.
In the event a package is returned to Mytee as undeliverable, Mytee will contact the customer to either arrange re-shipment, or to provide credit or refund. Both options are subject to a 25% restocking fee and shipping charges. Third party UPS or FedEx accounts can be used when re-shipping.
All returned orders and refused shipments, both international and domestic, are subject to a 25% restocking fee and shipping charges.
Important instructions for your return:
- Upon going to the Product Return Request page, you will be asked to create an account. This account allows you to keep track of your return and all correspondence with your Mytee representative and is separate from your mytee.com account. An approved Return Material Authorization (RMA) number is required for all returns.
- Please include photos of the product with your return request.
- Use a shipping provider that can provide a tracking number.
- Use an adequate amount of shipping insulation. Mytee is not responsible for equipment that is lost or damaged during shipping transit.
