Shipping and Returns Policy
Shipping and Delivery Disclaimer
Business days are Monday-Friday (Holiday exceptions apply).
Mytee will make every effort to ship all orders placed Monday – Friday, before 12PM PST, on the same day orders are placed. Orders placed Saturday-Sunday will not ship until Monday.
Mytee cannot guarantee same day shipping on any order. The shipping guidelines stated are not guarantees of a shipping or arrival date.
Expedited orders MUST be placed before 12PM PST in order to ship out the same day. Expedited orders placed after 12PM PST will ship the following business day.
Next Day Orders placed Monday-Thursday, before 12PM PST, will ship out the same day and will deliver on the following business day. Next Day Orders placed on Friday, before 12PM PST, will ship out the same day, and will be delivered on Monday. If you need a Next Day shipment to be delivered on Saturday, please contact us directly at 858-679-1191.
Expedited shipping is subject to availability of items on the order. There could be a delay in shipping your order if the items are not in stock, the billing or shipping information is inaccurate, or insufficient contact information is provided. Expedited shipping is not available for PO Boxes, or APO/FPO addresses.
All orders under 100 lbs. are shipped via UPS. UPS will not ship to PO Box addresses.
Customers are responsible for ensuring that all shipping information is correct before submitting an order. Once a package has been shipped, the address cannot be altered.
The shipping charge for international Mytee orders DO NOT include import fees, duties, and taxes that may be accrued. These import duties and taxes are billed by your residing country’s government. Mytee is unable to control or know beforehand what these fees may be. We advise you to check with your country’s government for more information on import fees, duties, and taxes prior to submitting your order.
If you submit an international order to Mytee and then refuse to accept the shipment because you do not wish to pay the import fees, duties, and taxes, Mytee will refund you the total order amount, minus shipping charges and a 20% restocking fee.
Returns Policy & Restocking Fees
Sales are final on all electrical components and refurbished items.
All returned orders and refused shipments are subject to 20% restocking fee.
- Submit a product return request. Approval is required for all returns.
- Use a shipping provider that can provide a tracking number.
- Use plenty of shipping insulation to package your machine to avoid any damage during shipping. Mytee is not responsible for equipment that is lost or damaged during shipping transit.
Need to return a product? Click here to submit a product return request.