Mytee Big Welcome
From all of us at Mytee, thank you for choosing us! There are seemingly endless options out there for cleaning equipment, and it means the world to us that you decided to grow or build your business with us! We think you made a great choice, and now it’s our turn to prove it.
Whether you’re new to the cleaning industry, or just new to Mytee (or neither!), we’ve included some valuable resources and guides below to help you along on your cleaning journey. We are also available by phone or email and our DM’s are open if you have further questions or just want to say hi!
To help keep you in the loop, we have a mailing list we recommend you join here. Let us know what you’re interested in, and we will make sure you only receive emails that matter most to you! Be the first to see new products, get the latest news and enter into exclusive giveaways and contests!
And if you haven’t already, come join our Facebook community All Things Mytee! It’s a group of Mytee fans, owners and aficionados that share tips of the trade, technical advice and more! We’d love to see you there.
Mytee Operation Basics
Resources in this section will cover the basics of operating our equipment. Whether it’s your first extractor or just your first Mytee, it pays to know how to properly operate your equipment. Please read your machine’s manual carefully before operating it!
How to Get Help
Having an issue with your machine or an accessory? Don’t fret! Mytee equipment comes backed by one of the industry’s best warranties, and a national infrastructure of certified service centers.
Troubleshooting guides: view our technical support knowledge base here. This contains pages on how to troubleshoot each of our different machines and their components. Often times the fix is simple and won’t require you to visit a service center!
What to do when your machine is under warranty: If you experience mechanical issues or manufacturing defects on a machine that is still covered by the warranty, contact your nearest service center. You can find a map of service centers here.
What to do when your warranty is expired/voided: Although you are responsible financially, you may still receive service from a local service center, who can be found on our map here. You may also visit any mechanic or repair center outside of Mytee’s network.
What to do if you aren’t sure: You can review the specifics of your warranty here. If you still aren’t sure, or would like some help determining what to do next, call our account service department at 858-679-1191 or email us at email@example.com
Knowledge is power! Great equipment is only half the battle – being knowledgable about proper cleaning techniques is key to confidently producing great results. Below are some great resources for learning about our industry, and how to be the best cleaner you can be.
ISSA: The International Sanitary Supply Association is a globally recognized organization dedicated to improving our industry through education and networking. Look to ISSA’s education department for quick and low-cost training for management, computer skills, safety, cleaning applications, and so much more.
IICRC: The Institute of Inspection Cleaning and Restoration Certification establishes and advances globally recognized standards and certifications for the inspection, cleaning, restoration and installation industries. Use this as a resource to determine the standard best practices for cleaning different surface types.
SEMA: Serving the automotive and detailing industries, SEMA has great video resources available for free! SEMA Virtual Education includes comprehensive presentations, insightful discussions, and short videos that teach, inform, inspire and entertain. Click here